Know your strengths and play to them. Know your weaknesses and ask for help; because asking for help is a strength in itself.
Emma is the Executive Director for Expansion at Heathrow. She moved to this role in October 2016, her previous role was the Strategy Director. She is a member of the Executive Committee. Prior to joining Heathrow, she held a number of senior positions within the telecoms industry, latterly Group Director of Industry Policy and Regulation with BT Group plc.
Emma’s career began in commercial and marketing roles for Cable & Wireless before moving into the regulatory arena in 1992 whilst at Hong Kong Telecom.
Emma is a qualified Barrister, called to the Bar in 1996 and holds a degree in Law and Marketing. She also sits on the Board of South East Water and BBA Aviation.
Top tips
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Treat everyone as you wish to be treated – the guy on reception is as important as your boss when it comes to your reputation so treat them equally well.
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A good work ethic speaks volumes.
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Have integrity – always do what you say you’re going to do.
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Feedback is a gift if delivered kindly.
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It’s not the mistakes you make but how you recover from them that counts.
The most valuable piece of advice someone has given you.
Recruit will – train skill! You can teach someone a new skill but you can’t teach motivation and drive – it comes from within.
One key piece of advice to someone looking to progress
Know your strengths and play to them. Know your weaknesses and ask for help; because asking for help is a strength in itself.
