Charlotte Baldwin

Global Chief Digital & Information Officer, Costa Coffee

Charlotte is Costa Coffee’s Global Chief Digital and Information Officer, leading the company’s technology delivery and driving the digital transformation agenda, as a member of Costa’s Global Executive.​

An experienced tech & digital leader, with roles spanning over 24 years across multiple industries, her career has focused on delivering large-scale digital transformation and complex technology-enabled business change. 

Charlotte has held various C-level technology and digital leadership roles within FTSE 100 and privately owned companies. Most recently she was at BUPA and prior to that Freshfields Bruckhaus Deringer where, as the Chief Digital & Technology Officer she drove and delivered a 3 year, £Multi-million, Digital transformation.

She has also held a number of Senior Tech Leadership roles both at Pearson and Thomson Reuters, within the publishing & education and Financial services sectors respectively. She has also worked across other professional services firms including consulting experience at Deloitte and Linklaters.

Outside of work, Charlotte is kept busy with her 3 young children; she is passionate about supporting women in Tech and actively participates in mentoring and network initiatives. She also loves her Peloton bike, when she can find the time to go for a spin!