Human resilience is the ability to bounce back. In business, a leader’s capacity for resilience affects the whole organisation’s ability to resume normal service after a setback. Here we look at how leaders can develop resilience in themselves and their teams, with the help of John Lees, career strategist and author of ‘Secrets of Resilient People’.
Why did some WW2 child refugees and Holocaust survivors go on to lead balanced lives while others had problems into adulthood? Why do some soldiers exposed to horrific experiences develop post-traumatic stress disorder while others do not?
The answer lies in resilience. Dr Al Siebert, an ex-paratrooper who worked with recovering Vietnam veterans, researched resilience while teaching management psychology at Portland State University. His expertise was used to provide resiliency training to US Army medics.
Siebert found that resilient people had the ability to read others with empathy, see things through the perspectives of others, and to maintain a win/win attitude in conflicts – all qualities that define good leaders.
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