Unlike IQ, Emotional Intelligence, or EQ, isn’t something that can be summed up with a single number. It is harder to define because it’s much less tangible. We all know someone who oozes self-confidence, but lacks empathy in his or her dealings with others. Or someone incredibly driven and self-motivated, who crumbles under pressure. Since the landmark book on Emotional Intelligence by Daniel Goleman in 1995, thinking has moved away from EQ being a singular workplace skill, like negotiation or networking, to describing a thread of key behaviours that run through every aspect of your workpl...
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