Kim Daplyn began her career in 2004 at Crystal. In 2007 she joined Travel Republic, building the department and creating all complaint processes. Her role expanded to all legal, arbitration, personal injury cases and the duty office in the UK & Clark.  

In 2015 Kim joined the ABTA Customer and Legal Affairs Committee, becoming a regular speaker at the ABTA Complaint Handling, Annual Law Seminar and Travel Convention.  

She enrolled on the CILEX Legal Training Programme gaining a Higher Diploma in Law in 2019. The same year Kim moved into luxury as Senior Guest Relations and Legal Compliance Manager at Scott Dunn.