NEGOTIATION SKILLS: IN BUSINESS

Negotiation is a tricky art to master but whether you’re haggling a fair price for one of your products, mediating customer conflict or thrashing out an exciting deal for your services, being able to negotiate effectively is an indispensable career skill. Get it wrong and you could lose key clients and customers or incur reputational damage. This workbook aims to equip you with all the skills you need to negotiate with ease in today’s (and tomorrow’s) world of commerce. We’ll show you everything from creating a proposal and mastering power poses (that make you appear more dominant) to dealing with tricky people. By the end of this workbook, you should feel confident enough to enter any meeting and achieve the outcome you want