Kathryn Darbandi, Managing Director, Caledonian Sleeper Contract

Kathryn Darbandi

I joined Serco in January 2021, as the Managing Director for Caledonian Sleeper, managing a Public Service on behalf of the Scottish Government. I have expertise in customer experience, digital and business transformation, large scale complex operations, commercial negotiations, and supplier relationships, having worked for Travel Leaders Group, Thomas Cook and Tui. I have been a Non-Executive Board Director for ABTA and I had the pleasure to be part of the everywoman judging panel for the Women in Rail and Logistics awards 2021. I am passionate about how I can support women to achieve their full potential and progress in their careers. 


My 5 top tips for our members are:

Treat other as you would want to be treated yourself

Communication is everything – you can never do enough

Networking is time-consuming but very important

Always reflect on what you have achieved rather than what you haven’t 

Be Kind to yourself – no one is perfect and everyone has bad days


The most valuable piece of advice given to me was….

Start out as you mean to go on with a good home/work balance, you will not get another chance to see your children in a school play or attend a parent evening but your career goes on a lot longer – you can achieve both


My one piece of advice for members looking to progress their career would be….

Take time our to remind yourself how well you are doing and to reflect on you achievements – Believe in yourself